Prescott Manufacturing evaluates the performance of its production managers based on a variety of… 1 answer below »

Prescott Manufacturing evaluates the performance of its production managers based on a variety of​ factors, including​ cost, quality, and cycle time. The following are nonfinancial measures for quality and time for 2012 and 2013 for its only product:

Nonfinancial Quality Measures

2012

2013

Number of returned goods

850

940

Number of defective units reworked

2,000

1,940

Annual hours spent on quality training per employee

34

46

Number of units delivered on time

24,820

31,240

Annual Totals

2012

2013

Units of finished goods shipped

32,200

33,668

Average total hours worked per employee

1,900

1,900

The following information relates to the average amount of time needed to complete an​ order:

Time to Complete an Order

2012

2013

Wait time

From customer placing order to order being received by production

11

8

From order received by production to machine being set up for production

15

12

Inspection time

5

1

Process time

6

6

Move time

6

6

Requirements (PLEASE ANSWER ALL THE BELOW):

1.

Compute the manufacturing cycle efficiency for an order for 2012 and 2013.

2.

For each year 2012 and 2013​, calculate the​ following:

a.

Percentage of goods returned

b.

Defective units reworked as a percentage of units shipped

c.

Percentage of​ on-time deliveries

d.

Percentage of hours spent by each employee on quality training

3.

Evaluate​ management’s performance on quality and timeliness in 2012 and 2013.

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