FAQ - bigthoughtwritingservices

FAQS

Who will write my essay

All papers are written by degree-holding professionals who are native English-speaking writers. We do not employ amateurs.

Are your services legal

Yes, our company provides legal writing services. We provide custom-written papers for studying and referencing purposes.

Who we are

bigthoughtwritingservices.com company specializes in professional writing, editing, rewriting, and proofreading services for academic and business purposes. Our writers deal with all types of written content, including essays, coursework writing, term papers, article writing, lab reports, CVs and cover letters, statements of purpose, book reports, case studies, PowerPoint presentations, speech writing, etc.

Get your project done perfectly

Professional writing service

Get Started

MONEY BACK GUARANTEE

BEWARE! Most companies in the academic writing industry DO NOT offer a specific Money Back Guarantee. They often tend not to keep their promise to return your money if you are not satisfied with the order. At The AssignmentWriters, we want you to FEEL SAFE when placing your order!

Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order if anything goes wrong. This includes any possible problems you might encounter and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days after the order was cancelled/finished.

PRIVACY POLICY

Information we may collect from you as you navigate our website

The information we collect (“Information”) may include:

Your name, address, e-mail address, and telephone number(s).
Information on orders that you place through the Site and of the satisfaction of your requests.
Records of correspondence (including any further information we may request from you personally).

Order Cancellation

THE FOLLOWING RULES APPLY IF A CUSTOMER OPTS TO CANCEL AN ORDER:

In the event that the Customer cancels an Order when no Writer is assigned, the Customer is entitled to 100% compensation.
The amount of compensation when a Writer is already assigned is 70%. The remaining amount covers the Writer’s and Company’s efforts in processing the Order.
The Customer is entitled to 50% compensation if the Writer is assigned an Order and half the deadline has elapsed.

*The Company reserves Copyrights and this restricts the Customer to use any Products or drafts provided to them before cancellation of an Order.

Refund Process

If the Customer receives a refund confirmation, the Company will, within five days from the confirmation date, process the refund. It is worth noting that the Company cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues.

The processing fee is $10(Ten), or more and small transactions will not be processed since it can’t cover the transaction fees for the Company and the Customer’s Bank. In this instance, the Customer will have the amount back as their Credit Balance to use as payment for future orders.

Procedure

The Customer needs to contact the Support Team within two months after completion of the Order for a compensation request.

The representative at the Billing Department will handle the review in 5 days, after which they will contact the Customer over phone or E-mail, to deliver a resolution.

The representative has the right to request any additional details that may facilitate accurate processing of the claim.

Late Deliveries

The Customer is entitled to a Time Delivery Difference Compensation in the event of delayed delivery of a product. This compensation is calculated depending on the situation at hand and is influenced by the initial deadline and time of delay.

The amount of compensation equals to 7% for long-term Orders, which fall above 14 days.

The following hinder the provision of compensation for delay:

The inability to receive the product on time due to technical hitches of the Customer’s Internet Provider, Browser or any system malfunctions.
The delay is a result of the Customer’s actions, which may range from a delay in the provision of necessary sources of information required to a delay in payment.
The Customer extended the deadline of the Order at his/her own will at no further costs.

Bad quality claims

In the event that a customer would like to get compensation due to unsatisfactory products, the Quality Assurance Team will conduct an investigation. The Customer is required to hand in detailed feedback that shows the disparity between the Order requirements and the Product. The resolution will be influenced by the outcome of the investigation.

Note: Compensation will not exceed 70% in a situation where a not so solid claim is filed, and the Order had undergone Revision; since revision as a process entails reviewing, editing, and rectifying s product, which can’t be done in the absence of the Customer’s input.

Cases that rely on bad grades as reasons for compensation are invalid given that the Company creates the paper for reference purposes only and not submission.
If the compensation is requested for Editing, Proofreading, or Formatting Order, the investigation will not be conducted if an unsubstantial claim is contextual. Editing, proofreading, and formatting services do not presuppose input to the original context.

FAQS

Get your project done perfectly

MONEY BACK GUARANTEE

PRIVACY POLICY

THE FOLLOWING RULES APPLY IF A CUSTOMER OPTS TO CANCEL AN ORDER:

Disclaimer

Quick Links

Payment Method