1 Explain the difference between the category of process control plans covered in this chapter and the process controls to be covered in .
2 a. Describe the relationship between the control matrix and the control framework.
b. What are the four basic elements included in a control matrix?
c. Describe the relationship between the control matrix and the systems flowchart. What does it mean to “annotate” the systems flowchart?
d. What are the five steps involved in preparing a control matrix?
3. Explain how a manager would use the control matrix in performing step 4 of the control framework.
a. How could the matrix be used to recommend changes in the system in order to improve control of that system?
b. How would the matrix be useful in evaluating control effectiveness, control efficiency, and control redundancy? Include in your answer a definition of these three terms.