1. Explain the difference between the category of process control plans covered in this chapter and the process controls to be covered in
2. Describe the relationship between the control matrix and the control framework.
3. What are the four basic elements included in a control matrix?
4. Describe the relationship between the control matrix and the systems flowchart. What does it mean to “annotate” the systems flowchart?
5. How could the matrix be used to recommend changes in the system in order to improve control of that system?