Customer service | Management homework help


Diverse Customers at the Hotel

In this assignment, you will use what you have learned in your reading and outside research to answer questions regarding the following scenario:

Scenario: As a customer service manager at Thistle Hotel in Austin, Texas, you are in charge of many employees that work with diverse customers. Your supervisor has asked you to research and write a report that can be distributed to the employees regarding tips on handling diverse customers.

Instructions: In a minimum of a 300-word paper with additional title and reference pages, address the checklist items using at least 1 in-text citation with accompanying reference in the current edition APA format and citation style. The in-text citations should support the contentions in your report regarding the checklist items.


  • Explain the best way to handle culturally diverse customers.
  • Provide information on how to accommodate elderly customers. Explain what elderly means, and describe the diversity of elderly customers.