ashworth college BZ440 Online exam 1 latest 2016 mayPart 1 of 1 – 90.0/ 100.0 PointsQuestion 1 of 20

 
   

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ashworth college BZ440 Online exam 1 latest 2016 mayPart 1 of 1 – 90.0/ 100.0 PointsQuestion 1 of 205.0/ 5.0 PointsAll of the following are legs of the Three-Legged Stool of Total Quality EXCEPT:A. measures.B. people.C. processes.D. customer focus.Feedback: Page 5Question 2 of 205.0/ 5.0 PointsAccording to _________, organizations should concentrate their energy on eliminating the vital few sources that cause the majority of problems.A. the cycle of process improvementB. the Pareto PrincipleC. Deming’s Fourteen PointsD. the integrated strategic focusFeedback: Page 13Question 3 of 200.0/ 5.0 PointsWhich of the following countries is the most competitive country in the world?A. GermanyB. United StatesC. JapanD. SwitzerlandFeedback: Pages 28Question 4 of 205.0/ 5.0 PointsWhen making comparisons among internationally competing countries, the following indicators are used:A. standard of living and investment.B. quality is the key to success.C. government infrastructure.D. ability to compete.Question 5 of 205.0/ 5.0 PointsThe most common college degree among American CEOs is the:A. Quality Management.B. MBA.C. CFO.D. Management and Leadership.Question 6 of 205.0/ 5.0 PointsBy __________ the United States was consuming more than it produced and the trend continues to this day.A. 1960B. 1970C. 1980D. 1990Feedback: Page 23Question 7 of 205.0/ 5.0 PointsManagement-by-accounting encourages __________ cost cutting instead of __________ improvement.A. low; long-termB. long-term; short-termC. long-term; long-termD. short-term; long-termQuestion 8 of 205.0/ 5.0 PointsWhich of the following statements are considered true concerning the affects of global integration?A. It has helped fuel economic growth throughout the industrialized world.B. It can be the Achilles heel of economic growth.C. Downturns in one country can now have a ripple effect that quickly spreads to other countries.D. All of the aboveQuestion 9 of 205.0/ 5.0 PointsWhich of the following certifications is for managers who lead and champion continual-process improvement initiatives?A. Calibration technicianB. Six Sigma Green BeltC. Manager of Quality/Organizational ExcellenceD. Quality Process AnalystQuestion 10 of 205.0/ 5.0 PointsAccording to the Three-Legged Stool of Total Quality, the seat of the stool is(are):A. people.B. processes.C. measures.D. customers.Question 11 of 205.0/ 5.0 PointsOne of the ways __________ can be accomplished is by structuring work that allows employees to make decisions concerning the improvement of work processes within well-specified parameters.A. aestheticsB. conformanceC. empowermentD. peak performanceFeedback: Page 9Question 12 of 205.0/ 5.0 PointsTwo U.S. consultants who worked with Japanese managers during that country’s efforts to improve quality in the 1950s were:A. Juran and Crosby.B. Deming and Crosby.C. Deming and Juran.D. Crosby and Joiner.Feedback: Pages 11-12Question 13 of 205.0/ 5.0 PointsCustomers want an excellent product or service from an organization that also provides:A. the Deming Cycle.B. quick fixes.C. reliable delivery and after purchase support.D. stamps.Question 14 of 205.0/ 5.0 PointsThe __________ summarize(s) the factors that can inhibit transformation to world-class quality.A. System of Profound KnowledgeB. Seven Deadly DiseasesC. Pareto PrincipleD. Deming CycleFeedback: Page 11Question 15 of 205.0/ 5.0 PointsThe most important key in maximizing competitiveness is:A. education.B. human resources.C. teamwork.D. government.Feedback: Page 28Question 16 of 205.0/ 5.0 PointsThe __________ certification is for individuals who develop and operate quality control systems, apply and analyze testing and inspection procedures, diagnose and correct quality problems, understand human factors and motivation, understand quality cost techniques, develop and administer management information systems, and audit quality systems.A. Quality SupervisorB. Quality TechnicianC. Quality EngineerD. Manager of Quality/Organizational ExcellenceFeedback: Page 17Question 17 of 200.0/ 5.0 PointsIn order to sit for the __________ certification examination, individuals must have a minimum of eight years of work experience in one or more of the following disciplines: management and leadership, the quality system, product and process design, product and process control, and continuous improvement.A. Quality SupervisorB. Quality TechnicianC. Quality EngineerD. Manager of Quality/Organizational ExcellenceFeedback: Page 17Question 18 of 205.0/ 5.0 PointsBy the early 2000s, Asian companies began adopting __________ as a way to ensure effective environmental management.A. ISO 9000B. ISO 14000C. BenchmarkingD. Defect Frequency ManagementFeedback: Page 33Question 19 of 205.0/ 5.0 Points__________ involves meeting or exceeding customer expectations.A. Fitness for useB. QualityC. Performance improvementD. EmpowermentFeedback: Page 4Question 20 of 205.0/ 5.0 PointsCrosby’s Quality Vaccine consists of three ingredients:A. equipment standards, performance standards, and Six Sigma standards.B. management, teamwork, and process improvement.C. customer expectations, equipment standards, and conformance to specifications.D. determination, education, and implementation.ashworth college BZ440 Online exam 2 latest 2016 mayPart 1 of 1 – 80.0/ 100.0 PointsQuestion 1 of 205.0/ 5.0 PointsFrom a __________ perspective, resources are wasted unless they contribute to success in the marketplace, and the more direct the contribution, the better.A. global economicB. customer serviceC. strategic manager’sD. world-class manufacturingFeedback: Page 36Question 2 of 205.0/ 5.0 PointsThe concepts of trust, integrity, and __________ are part of the value system of total quality.A. moralityB. responsibilityC. visionD. legalityFeedback: Page 57Question 3 of 205.0/ 5.0 PointsOne of the best ways managers can help build trust is to:A. ensure that organizational guidelines are followed.B. protect the interests of those who are not present at the time as if they were.C. promote responsibility and total quality expectations.D. demonstrate integrity and ethical behavior.Feedback: Page 56Question 4 of 200.0/ 5.0 PointsWhen handling an ethical dilemma, managers should select the option that will most likely:A. pass the various ethics tests.B. build strength in the organization.C. set the best example for employees.D. None of the aboveQuestion 5 of 200.0/ 5.0 PointsManagers can play a role in promoting ethical behavior on the job by:A. maintaining sound financial standards.B. implementing total quality.C. ensuring customer satisfaction.D. developing written ethics guidelines.Feedback: Page 58Question 6 of 205.0/ 5.0 PointsBefore beginning the planning process, an organization should:A. establish a corporate vision.B. conduct a SWOT analysis.C. identify the organization’s mission.D. establish a strategy planning team.Feedback: Page 37Question 7 of 205.0/ 5.0 Points__________ refers to the values that are subscribed to and fostered by society in general and by individuals within society.A. EthicsB. Maslow’s Hierarchy of NeedsC. MoralityD. Social responsibilityFeedback: Page 53Question 8 of 205.0/ 5.0 PointsA __________ is something an organization does so well it can be viewed as a competitive advantage.A. quality standardB. visionC. differentiation strategyD. core competencyFeedback: Page 37Question 9 of 205.0/ 5.0 PointsWhich one of the following is NOT a category of competitive strategy?A. cost leadershipB. product positioningC. market-nicheD. differentiationFeedback: Page 36Question 10 of 205.0/ 5.0 PointsWhich of the following statements is true concerning strategies used to execute a strategic plan?A. Organizations should communicate at all times.B. Consult with only managers.C. Adjust to administrative barriers.D. Be flexible but do not improvise.Feedback: Pages 47-48Question 11 of 205.0/ 5.0 PointsThe __________ approach to ethics is a pragmatic approach based on the belief that people are basically good.A. best-ratioB. black-and-whiteC. full-potentialD. morally responsibleFeedback: Page 58Question 12 of 205.0/ 5.0 PointsTo promote successful execution of strategies, organizations should undertake which of the following strategies?A. Eliminate administrative barriersB. Conduct a secondary SWOT analysisC. Hold a stakeholder’s gap analysisD. Contract with an execution specialistQuestion 13 of 205.0/ 5.0 PointsWhen providing ethics training, it is important to:A. facilitate, don’t preach.B. stimulate discussion.C. highlight practical applications.D. All of the above are important.Question 14 of 200.0/ 5.0 PointsWhich of the following statements does NOT apply when developing a mission statement?A. Include the how-to statements.B. Describe the “who, what, and where†of the organization.C. Be brief, but comprehensive.D. Choose wording that is simple.Feedback: Page 41Question 15 of 205.0/ 5.0 PointsAn organization’s responsibilities for ensuring ethical behavior include:A. paying whistleblowers to speak up.B. creating and ethical environment.C. establishing in-house courts and juries.D. refusing to talk to the media.Question 16 of 205.0/ 5.0 PointsChange that is __________ on employees will be resisted, but change that is __________ by employees who are involved in and prepared for it will be accepted and promoted.A. Engendered; inflictedB. Embraced; engenderedC. Engendered; embracedD. Inflicted; engenderedQuestion 17 of 200.0/ 5.0 PointsManagers have three main responsibilities in regard to ethics. Which of the following is NOT one of those?A. They are responsible for creating an internal environment that promotes, expects, and rewards ethical behavior.B. They are responsible for helping employees make ethical choices.C. They are responsible for setting an example of ethical behavior.D. They are responsible for helping employees follow through and exhibit ethical behavior after the appropriate choices have been made.Question 18 of 205.0/ 5.0 Points__________ is a balanced approach for organizations to address economic, social, and environmental issues in a way that aims to benefit people, communities, and society.A. Best-ratio ethicsB. Corporate social responsibilityC. Full-potential ethicsD. The balanced scorecardFeedback: Page 65Question 19 of 205.0/ 5.0 PointsWhich of the following is NOT a value that leads to peak performance and excellence?A. CreativityB. QualityC. DependabilityD. OpportunityQuestion 20 of 205.0/ 5.0 PointsStrategic management is:A. creative thinkers who look at their business environment from a different perspective.B. expansive and wasteful.C. constantly seeking gaps in the marketplace that their companies can fill.D. management that bases decisions within an ethical framework.ashworth college BZ440 Online exam 3 latest 2016 mayPart 1 of 1 – 85.0/ 100.0 PointsQuestion 1 of 205.0/ 5.0 PointsThe overall purpose of __________ partnering is to harness the full potential of the workforce and focus it on continual improvement of quality.A. end userB. customerC. internalD. supplierFeedback: Page 72Question 2 of 205.0/ 5.0 PointsIn a total quality setting, quality is defined by:A. employees.B. customers.C. management.D. the organization.Feedback: Page 96Question 3 of 205.0/ 5.0 PointsOrganizations with traditional cultures typically adopt __________ objectives.A. performance-basedB. customer-focusedC. short-termD. problem-solvingFeedback: Page 84Question 4 of 200.0/ 5.0 Points__________ is an emerging issue in supply-chain management.A. Adoption of new paradigmsB. SecurityC. Network activitiesD. Mature partneringFeedback: Page 74Question 5 of 205.0/ 5.0 PointsIn an organization with a quality culture, the core of the operating philosophy is:A. complaint-resolution.B. zero defects.C. customer satisfaction.D. value-creation.Feedback: Page 84Question 6 of 205.0/ 5.0 PointsThe theory of value perception is that a(n) __________ customer is a customer forever.A. repeatB. satisfiedC. loyalD. involvedFeedback: Page 106Question 7 of 205.0/ 5.0 PointsThe rules for establishing global partnerships are the same as those for establishing domestic partnerships when:A. partnerships are based on sound business principles rather than politics.B. governments agree to guarantee profits.C. governments are influenced.D. sound business principles are not allowed to inhibit partnerships.Question 8 of 205.0/ 5.0 PointsAdvocates of change:A. are often unaware of how a proposed change will be perceived by potential resisters.B. fear a loss of control.C. sometimes fear the unknown.D. are patient with the concerns of resisters.Question 9 of 200.0/ 5.0 PointsWhich of the following is NOT a concern of potential resisters to change?A. EffectivenessB. UncertaintyC. More workD. Loss of controlFeedback: Page 88Question 10 of 205.0/ 5.0 PointsEducational institutions provide which of the following services to help organizations continually improve their people and their processes?A. On-site customized trainingB. Technical assistanceC. Consulting servicesD. All of the aboveQuestion 11 of 205.0/ 5.0 PointsThe mission statement is written in general terms. It is translated into more specific terms by:A. quality assessments.B. the action plan.C. the business plan.D. objectives.Feedback: Page 71Question 12 of 205.0/ 5.0 PointsWhich of the following is NOT a key concept in the definition of internal partnering?A. MechanismsB. EnvironmentC. Quality circlesD. Human resourcesFeedback: Page 72Question 13 of 205.0/ 5.0 PointsWhich of the following statements are true concerning communication with customers?A. Must extend only to internal customersB. Is never misunderstoodC. Is essential in a competitive marketplaceD. Is not necessary in a small townQuestion 14 of 205.0/ 5.0 PointsPartnering can lead to continual improvements in such key areas as relationships between customers and suppliers, customer satisfaction, and:A. increased competitiveness.B. increased resources.C. processes and products.D. quality control.Feedback: Page 69Question 15 of 205.0/ 5.0 PointsThe last process step in the product innovation model for customer retention is:A. separate the people from the problem.B. optimize the solution.C. invent options for mutual gain.D. commercialize the innovation.Feedback: Page 109Question 16 of 205.0/ 5.0 PointsThe key people identified as necessary to putting a partnership into operation should:A. be highly committed to value-creation.B. join the purchasing consortium.C. be formed into a team.D. be involved with information processing.Feedback: Page 70Question 17 of 200.0/ 5.0 PointsWhich of the following is a mandatory requirement of supplier relationships?A. Establishing relationships based on knowledge and experienceB. Observing standard operating procedures and maintaining rigid job-boundariesC. Recognition of the strategic importance of customersD. Capability of sharing information electronicallyFeedback: Page 73Question 18 of 205.0/ 5.0 PointsThere are several primary reasons why cultural change must either precede or at least parallel the implementation of total quality. Which of the following is NOT a primary reason?A. Moving to Total Quality takes time.B. Employees may not adapt to too many changes.C. It can be difficult to overcome the past.D. Change cannot occur in a hostile environment.Question 19 of 205.0/ 5.0 PointsIn order to retain customers over the long term in today’s hyper-competitive global environment, organizations must:A. form strategic alliances.B. continuously refine processes.C. benchmark.D. innovate.Feedback: Page 109Question 20 of 205.0/ 5.0 PointsWhich of the following strategies are needed for establishing a quality culture?A. Take a hearts and minds approach.B. Put the planned changes in writing.C. Support of management.D. All the strategies above are needed for establishing a quality culture.ashworth college BZ440 Online exam 3 latest 2016 mayPart 1 of 1 – 55.0/ 100.0 PointsQuestion 1 of 200.0/ 5.0 PointsAn organization with a customer focus is:A. outward-looking.B. inward-looking.C. established.D. continually improving.Question 2 of 200.0/ 5.0 PointsWhich of the following is a mandatory requirement of supplier relationships?A. Establishing relationships based on knowledge and experienceB. Observing standard operating procedures and maintaining rigid job-boundariesC. Recognition of the strategic importance of customersD. Capability of sharing information electronicallyFeedback: Page 73Question 3 of 200.0/ 5.0 PointsThe customer type known as__________ refers to customers that provide only low profitability and are short-term customers.A. butterfliesB. strangersC. barnaclesD. disloyalFeedback: Page 108Question 4 of 205.0/ 5.0 PointsThe overall purpose of __________ partnering is to harness the full potential of the workforce and focus it on continual improvement of quality.A. end userB. customerC. internalD. supplierFeedback: Page 72Question 5 of 205.0/ 5.0 PointsEducational institutions provide which of the following services to help organizations continually improve their people and their processes?A. On-site customized trainingB. Technical assistanceC. Consulting servicesD. All of the aboveQuestion 6 of 205.0/ 5.0 PointsWhich of the following is a strategy for maintaining a quality culture?A. Increase the company’s debt-to-assets ratio.B. Streamline the RFP process.C. Discourage initiative in favor of SOPs.D. Keep employees involved.Feedback: Page 93Question 7 of 205.0/ 5.0 PointsThe last process step in the product innovation model for customer retention is:A. separate the people from the problem.B. optimize the solution.C. invent options for mutual gain.D. commercialize the innovation.Feedback: Page 109Question 8 of 205.0/ 5.0 PointsWhich of the following strategies are needed for establishing a quality culture?A. Take a hearts and minds approach.B. Put the planned changes in writing.C. Support of management.D. All the strategies above are needed for establishing a quality culture.Question 9 of 205.0/ 5.0 PointsInternal partnering occurs at three levels. Which of the following is NOT one of these levels?A. Team-to-team partnershipsB. Management-to-management partnershipsC. Management-to-employee partnershipsD. Employee-to-employee partnershipsQuestion 10 of 200.0/ 5.0 PointsSuccessful supplier partnerships evolve in seven stages. They begin in the following order: uncertainty and tentativeness; short-term pressures; need for new opportunity; and:A. adoption of new values.B. mature partnering.C. adoption of new paradigms.D. awareness of potential.Feedback: Pages 73-74Question 11 of 200.0/ 5.0 PointsPartnering can lead to continual improvements in such key areas as relationships between customers and suppliers, customer satisfaction, and:A. increased competitiveness.B. increased resources.C. processes and products.D. quality control.Feedback: Page 69Question 12 of 205.0/ 5.0 PointsWhich of the following is NOT a law of organizational change?A. Involve everyone affected by change in making it.B. Be prepared to listen and observe.C. Trust people and treat them with dignity and respect.D. Understand the history behind the current culture.Question 13 of 200.0/ 5.0 PointsIn an organization with a quality culture, the core of the operating philosophy is:A. complaint-resolution.B. zero defects.C. customer satisfaction.D. value-creation.Feedback: Page 84Question 14 of 200.0/ 5.0 PointsOrganizations with traditional cultures typically adopt __________ objectives.A. performance-basedB. customer-focusedC. short-termD. problem-solvingFeedback: Page 84Question 15 of 205.0/ 5.0 PointsThe rules for establishing global partnerships are the same as those for establishing domestic partnerships when:A. partnerships are based on sound business principles rather than politics.B. governments agree to guarantee profits.C. governments are influenced.D. sound business principles are not allowed to inhibit partnerships.Question 16 of 200.0/ 5.0 PointsThere are several primary reasons why cultural change must either precede or at least parallel the implementation of total quality. Which of the following is NOT a primary reason?A. Moving to Total Quality takes time.B. Employees may not adapt to too many changes.C. It can be difficult to overcome the past.D. Change cannot occur in a hostile environment.Question 17 of 205.0/ 5.0 PointsAdvocates of change:A. are often unaware of how a proposed change will be perceived by potential resisters.B. fear a loss of control.C. sometimes fear the unknown.D. are patient with the concerns of resisters.Question 18 of 205.0/ 5.0 PointsWhich of the following is NOT a key concept in the definition of internal partnering?A. MechanismsB. EnvironmentC. Quality circlesD. Human resourcesFeedback: Page 72Question 19 of 205.0/ 5.0 PointsWhich of the following statements are true concerning communication with customers?A. Must extend only to internal customersB. Is never misunderstoodC. Is essential in a competitive marketplaceD. Is not necessary in a small townQuestion 20 of 200.0/ 5.0 PointsBy involving customers early in the development cycle, a manufacturer can:A. make changes inexpensively and with relative ease.B. modify the supply-chain transitions.C. initiate process improvement.D. ensure competitive pricing.ashworth college BZ440 Online exam 5 latest 2016 mayPart 1 of 2 – 45.0/ 50.0 PointsQuestion 1 of 402.5/ 2.5 PointsWhich of the following is an element of management’s role in empowerment?A. CommitmentB. Establishing quality circlesC. Establishing customer feedback mechanismsD. Being impatient to earn employee buy-inFeedback: Page 118Question 2 of 402.5/ 2.5 PointsThis step in the Change Facilitation Model is accomplished by conducting face-to-face meetings with employees who are going to have to carry out the practical, day-to-day implementation of the change initiative.A. Develop a compelling change picture.B. Design the change implementation plan.C. Communicate the change picture to all stakeholders.D. Conduct a roadblock analysis.Feedback: Page 136Question 3 of 400.0/ 2.5 PointsEmployee empowerment is:A. employee involvement in decision making.B. employee input that is heard, seriously considered, and followed up on whether it is accepted or not.C. power of the employee to make suggestions that will be reviewed by management.D. power of the employee to make a decision without management involvement.Feedback: Pages 113-114Question 4 of 402.5/ 2.5 Points__________ suggests that anything that can go wrong will go wrong.A. The Juran TrilogyB. Maslow’s HierarchyC. Murphy’s LawD. Truman on leadershipFeedback: Page 137Question 5 of 402.5/ 2.5 PointsThe __________ is made compelling by writing it from the perspective of the stakeholders it will be communicated to.A. process planB. mission statementC. corporate visionD. change pictureFeedback: Page 135Question 6 of 402.5/ 2.5 PointsThe rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.A. a quality organizationB. empowermentC. reengineeringD. workforce readinessFeedback: Page 114Question 7 of 400.0/ 2.5 PointsWhich of the following is the most appropriate leadership style in a total quality setting?A. AutocraticB. DemocraticC. ParticipativeD. Goal-orientatedQuestion 8 of 402.5/ 2.5 PointsWhich of the following strategies will help organizations move beyond empowerment to enlistment?A. Set up a reward system.B. Make it clear to all employees that their ownership is not just wanted and needed but that it is expected.C. Make it clear to implement suggestions.D. Empower employees for suggestions that are implemented.Question 9 of 402.5/ 2.5 PointsTrust-building strategies include all of the following EXCEPT:A. being consistent.B. providing employee enrichment.C. pitching in and helping.D. taking the blame but sharing the credit.Feedback: Page 133Question 10 of 402.5/ 2.5 PointsEmployee empowerment is:A. employee involvement in decision making.B. power of the employee to make suggestions that will be reviewed by management.C. employee input that is heard, seriously considered, and followed up on whether it is accepted or not.D. power of the employee to make a decision without management involvement.Question 11 of 402.5/ 2.5 Points__________ arrays the basic human needs on five successive levels.A. The Deming CycleB. Juran’s Leadership ModelC. The Delta ModelD. Maslow’s Hierarchy of NeedsFeedback: Pages 128-129Question 12 of 402.5/ 2.5 PointsThe key to motivating people lies in the ability to relate their personal needs to the organization’s:A. mission.B. vision.C. initiatives.D. goals.Feedback: Page 128Question 13 of 402.5/ 2.5 PointsA workforce that is ready for empowerment:A. is accustomed to critical thinking.B. understands the decision making process.C. knows where it fits into the big picture.D. All of the aboveQuestion 14 of 402.5/ 2.5 PointsWhich of the following characteristics is not necessarily needed to be a good leader?A. Good communication skillsB. Positive role modelC. A charismatic personalityD. PersuasivenessQuestion 15 of 402.5/ 2.5 Points__________ leadership is also known as consultative leadership.A. DemocraticB. ParticipativeC. SituationalD. AutocraticFeedback: Page 130Question 16 of 402.5/ 2.5 PointsPrompt __________ suggestions for improvement is essential to the success of empowerment.A. review ofB. implementation ofC. feedback onD. demonstration ofFeedback: Page 117Question 17 of 402.5/ 2.5 Points__________ is the phenomenon that exists when people in a group focus more on reaching a decision than on making a good decision.A. ConsensusB. BrainstormingC. GroupthinkD. Walking and talkingFeedback: Page 119Question 18 of 402.5/ 2.5 PointsA workforce that is ready for empowerment is accustomed to:A. decision making.B. critical thinking.C. management support.D. attending meetings.Feedback: Page 117Question 19 of 402.5/ 2.5 PointsThe word that best describes management’s role in employee empowerment is:A. facilitation.B. leadership.C. commitment.D. All of the aboveQuestion 20 of 402.5/ 2.5 PointsThe primary inhibitor of empowerment is:A. the Wohcao Syndrome.B. human nature’s resistance to change.C. resistance from employees and unions.D. resistance from management.Part 2 of 2 – 40.0/ 50.0 PointsQuestion 21 of 402.5/ 2.5 Points__________ communication is communication among groups.A. One-on-one levelB. Team-levelC. Company-levelD. Community-ledFeedback: Page 166Question 22 of 402.5/ 2.5 PointsControlling internal politics begins with the organization’s:A. mission.B. vision.C. strategic plan.D. human resources.Feedback: Page 220Question 23 of 402.5/ 2.5 PointsRobert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:A. be positive, be prepared, be realistic, and don’t be completely negative.B. be positive, be prepared, be realistic, be accurate.C. be direct, be prepared, be realistic, be accurate.D. don’t be completely negative, be positive, be brief, and be understanding.Question 24 of 402.5/ 2.5 PointsThe oldest and most used method of teaching is the __________ method.A. demonstrationB. conferenceC. lecture/discussionD. simulationFeedback: Page 197Question 25 of 402.5/ 2.5 Points__________ is the physiological decoding of sound waves.A. HearingB. ListeningC. InterferenceD. CommunicationFeedback: Page 170Question 26 of 402.5/ 2.5 PointsBringing together people who have a common cause or goal is a strategy of internal politicians known as:A. electioneering.B. lobbying.C. rumor mongering.D. coalition building.Feedback: Page 216Question 27 of 402.5/ 2.5 PointsA group of people become a team when:A. members adhere to team ground rules.B. fair distribution of responsibility and authority exists.C. people adapt to change.D. All of the aboveFeedback: Pages 147-148Question 28 of 402.5/ 2.5 PointsEffective leadership by definition requires effective:A. teamwork.B. management.C. communication.D. facilitation.Feedback: Page 167Question 29 of 402.5/ 2.5 PointsTeam-building activities should be planned around:A. the implementation of total quality.B. the results of the needs assessment.C. team goals.D. composite data.Feedback: Page 151Question 30 of 402.5/ 2.5 PointsWhich of the following character traits promote successful teamwork?A. HonestyB. ControllingC. ImpatienceD. Need to be in-charge (bossy)Question 31 of 400.0/ 2.5 PointsTopics that are widely addressed in ethics training programs are:A. drug and alcohol abuse.B. employee theft and sexual harassment.C. inaccuracy of books and records.D. All of the aboveQuestion 32 of 402.5/ 2.5 PointsWhat percentage of what is read is remembered and retained?A. 10 percentB. 20 percentC. 30 percentD. 50 percentFeedback: Page 197Question 33 of 402.5/ 2.5 PointsA fundamental premise of leadership is:A. reward/recognition.B. setting a positive example.C. controlling workplace conflict.D. using collaboration as a guiding principle.Feedback: Page 221Question 34 of 402.5/ 2.5 PointsA strategy used by internal politics that involves the sharing and/or selective withholding of information is:A. coalition building.B. lobbying.C. electioneering.D. spreading of rumors and gossip.Question 35 of 400.0/ 2.5 PointsWhich of the following is NOT a common inhibitor of communication?A. Lack of trustB. Lack of concentrationC. InterferenceD. Inaccurate assumptionsQuestion 36 of 400.0/ 2.5 PointsVerbal communication is least effective when:A. reprimanding an employee for poor performance.B. promoting a safety campaign.C. commending an employee for doing a good job.D. attempting to resolve conflict between or among employees.Question 37 of 402.5/ 2.5 PointsWhich of the following situations indicates that conflict should be stimulated?A. Employees always agree and tell managers what they want to hear.B. Employees willingly admit their mistakes.C. The turnover rate is unusually high.Feedback: Page 229Question 38 of 402.5/ 2.5 PointsWhich of the following is a strategy of e-learning?A. E-learning must have a statement of purpose.B. E-learning works best when there are learning coaches and mentors provided.C. E-learning requires close supervision and feedback.D. Build in quality to enhance the e-learning experience.Feedback: Page 204Question 39 of 400.0/ 2.5 PointsThe effective team-building process includes all but which one of the following?A. Plan.B. Design.C. Assess.D. Execute.Feedback: Page 151Question 40 of 402.5/ 2.5 PointsA strategy used by internal politics that involves the sharing and/or selective withholding of information is:A. coalition building.B. lobbying.C. electioneering.D. the power play.ashworth college BZ440 Online exam 5 latest 2016 mayPart 1 of 2 – 40.0/ 50.0 PointsQuestion 1 of 402.5/ 2.5 PointsWhich of the following characteristics is not necessarily needed to be a good leader?A. Good communication skillsB. Positive role modelC. A charismatic personalityD. PersuasivenessQuestion 2 of 402.5/ 2.5 PointsThe rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.A. a quality organizationB. empowermentC. reengineeringD. workforce readinessFeedback: Page 114Question 3 of 400.0/ 2.5 PointsEmployee empowerment is:A. employee involvement in decision making.B. power of the employee to make suggestions that will be reviewed by management.C. employee input that is heard, seriously considered, and followed up on whether it is accepted or not.D. power of the employee to make a decision without management involvement.Question 4 of 402.5/ 2.5 PointsThe key to motivating people lies in the ability to relate their personal needs to the organization’s:A. mission.B. vision.C. initiatives.D. goals.Feedback: Page 128Question 5 of 402.5/ 2.5 Points__________ arrays the basic human needs on five successive levels.A. The Deming CycleB. Juran’s Leadership ModelC. The Delta ModelD. Maslow’s Hierarchy of NeedsFeedback: Pages 128-129Question 6 of 400.0/ 2.5 PointsThe change facilitation model contains which of the following steps?A. Develop a compelling change pictureB. Conduct a comprehensive roadblock analysisC. Monitor and adjustD. All of the aboveQuest